Press Releases
RS Components wins prestigious customer contact centre award in China
New Zealand, 29 September 2011 :
RS Components (RS), the world’s leading high service distributor of electronics and maintenance products and the trading brand of Electrocomponents plc (LSE: ECM), has been presented the “China Best Customer Contact Centre Industry Promising Star of the Year” at the 2011 China Best Customer Contact Centre and CRM Awards.
Organised by Customer Contact Centre and the BPO industry information portal (51Callcenter), the annual awards ceremony is a prestigious event that recognises China’s best call centre and customer relationship management. The awards are targeted at improving the overall service and management of local customer contact centres and helping to establish industry standards as well as driving the rapid development of contact centres in China.
Over 500 companies in China submitted entries for the awards, which are judged on strict criteria that include the 4Ps contact centre international standard and three rounds of rigorous assessments.
Despite fierce competition, RS Components was a strong contender at this year’s awards and won the “China Best Customer Contact Centre Industry Promising Star of the Year” title. RS Components displayed a number of key strengths and the judges commented that the company had shown a clear and decisive customer-centric strategy. This strategy translated across the customer service teams, enabling them to deliver both efficient and excellent service to their customers.
Clement Zheng, Country Manager for RS Components, China, said, “Winning the award is a strong testament of RS Components’ commitment to local customers to provide world-class service and support. Thanks to the hard work put in by our team in China, our commitment to customers rivals other leading companies who are synonymous with offering a superior customer service experience.”
Over 400 delegates from all over China attended the awards dinner, including senior government officials. Other award winners included internationally acclaimed companies such as HP, Sony, eBay, and DHL, and local companies, including China Mobile, the Industrial and Commercial Bank of China.
About RS Components
RS Components and Allied Electronics are the trading brands of Electrocomponents plc, the world’s leading high service distributor of electronics and maintenance products. Through operations in 32 countries and 17 warehouses, the Group serves 1.6 million customers worldwide and distributes 550,000 products ranging from semiconductors and optoelectronics to power tools and protective clothing. The product and service portfolio supports the entire product lifecycle from R&D through pre-production to maintenance and repair. The Group ships more than 46,000 parcels on the same day the orders are received.
Electrocomponents is listed on the London Stock Exchange and in the last financial year to 31 March 2011 had revenues of £1.18bn.
For more information, please visit the website at www.rs-components.com.
About China Contact Centre and CRM Awards
Organised by Customer Contact Centre and the BPO industry information portal (51Callcenter), the China Call Centre and CRM Awards is one of the most influential events within China and globally for the call centre and CRM industry. Also known as the “Oscars” of the industry, the annual event presents awards to organisations across China from 17 different award categories.
The awards are judged on the international 4PS strategy industrial standard and participants are evaluated under the guidance of National Software and Integrated Circuit Public Service Platform, Ministry of Industry and Information and China Contact Centre & BPO Association (CNBCA).
